Data Protection & Privacy Policy

At NP Structures we do all we can to respect your right to privacy and the protection of your personal information. This is a summary of what we, and all other brands within the NP Structures group, do with your information in order to run our business and provide our customers with products and services.

The information we use and where we get it

We collect and process various types of personal information, including basic information such as name and contact details, as well as more specific information (ie; industry type, company size, machinery use etc.) in order to ensure we are only sending you relevant content and products.

Most of your information will have been provided by you, or created through your use of our products and services. We also collect information from the technology you use when dealing with us.

Your rights

You have a number of legal rights to control what we do with your information. For example, you can ask us to tell you what information we have about you and get a copy of it; correct or update information that is wrong; stop using your information in certain circumstances, or stop sending you marketing material. Please note that in some cases, asking us to do this may mean that we are no longer able to provide you with products or services.

For more information on how and when you can ask us to do this please contact us at 01282 873120

How we use your information

We use your information mainly to provide you with products and services, to understand our customers’ needs and improve the products and services we offer, and for the day-to-day running of our business. We also use it to comply with laws and regulations that apply to us and to protect our business, our customers and employees. 

Sharing your information

We keep your information confidential and do not share your information with third parties.

Marketing

Unless you have told us not to, we will send you marketing information relating to products and services that we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications you can tell us at any time by contacting us on 01282 873 120 or emailing [email protected]

NP Structures or brands within the NP Structures group will not share your information with third party marketing companies.

Communications about your account

We use the contact details you have provided to us to send you information relevant to your activity with us, this can be for delivery, invoicing or marketing purposes.  We ensure the contact method is in keeping with the individual situation, and we utmost to ensure every contact is in our customer’s legitimate interest, this includes email, phone and post. 

How long we keep your information 

We are constantly updating and maintaining our customer base, to make sure our information is correct and up to date. We ensure any customers who have expressed that they do not wish to receive information from us, are removed from our systems immediately.

Security

We are committed to ensuring that your information is secure. We use many tools to make sure that your information remains confidential and accurate and take appropriate precautions when processing all customer information, including payments taken online, over the phone or in person.

Your personal data and our website

  • We collect your personal information only to the extent necessary to provide you with relevant products and services.
  • We do not reuse the information for another purpose that is different to the one stated.
  • We put in place measures to guarantee that your data are kept up-to-date and processed securely.
  • We will never divulge your personal data to third parties for direct marketing purposes.
  • You have the right to access your personal information, to have it corrected or deleted.
  • We do not keep your personal information for longer than necessary for the purposes for which we collected it.

However, we may keep your information for a longer period for historical, statistical or scientific purposes with the appropriate safeguards in place.

Cookies

Cookies are short text files stored on a user’s device (such as a computer, tablet or phone) by a website. Cookies are used for the technical functioning of a website or for gathering statistics. They are also typically used to provide a more personalised experience for a user for example, when an online service remembers your user profile without you having to log in. 

When you visit our website, we may collect some data on your browsing experience such as your IP address, the webpage you visited, when you visited and the website page you were redirected from. This information is used to gather aggregated and anonymous statistics with a view to improving our services and to enhance your user experience.

Visit our cookies page for more information about the types of cookies this website uses.

Social Media

We use social media to present our work through widely used and contemporary channels. For instance, you can watch our videos, which we upload to our YouTube page and follow links from our website to Twitter, YouTube, Facebook and Instagram. 

Cookies are not set by our display of social media buttons to connect to those services when our website pages are loaded on your computer (or other devices) or from components from those services embedded in our web pages.

Each social media channel has their own policy on the way they process your personal data when you access their sites. For example, if you choose to watch one of our videos on YouTube, you will be asked for explicit consent to accept YouTube cookies; if you look at our Twitter activity on Twitter, you will be asked for explicit consent to accept Twitter cookies; the same applies for all other social media platforms.

If you have any concerns or questions about their use of your personal data, you should read their privacy policies carefully before using them.